Navigate Consulting

Should Integrators Reward Value or Effort?

I find that people are often rewarded by how busy they are, rather than how productive they are. I was recently working with a company and the president said, “I want people who put in lots of effort.” I asked him to define that. “I want them working from seven in the morning until ten […]

What Happens When the Project Estimate Doesn’t Match Reality?

There is widespread belief in the integration industry, that the most important measure for a project manager is to be ‘on time and on budget,’ and that a good project manager will make it so. But this assumes that the estimate is accurate. Is this a familiar conversation in your integration business? “Well, our estimates […]

Understand the Power of Variable Costs

  Integrators that understand the power of variable costs know that every dollar saved goes directly to profits. This is Part 1 in our new blog series from Joel Harris, which explains the power of variable costs for your integration business. More than 20 years ago, I discovered the hidden profit enhancement found in focusing […]

The Time Billing Paradox

What is the best way to get your team to buy in to the importance of time tracking? On this episode of the Navigator, Brad Dempsey and Brad Malone talk through the time billing paradox, and the struggle people have when they hear the two scary words – time tracking. This is one of the […]

Does Everyone Understand the Purpose of Your Processes?

What is the purpose of your processes? And does everyone understand the value? If an integrator is engaging in an activity on a daily basis, people need to know why. Everyone should understand why processes are in place. Mature companies document and improve their processes incrementally — in a nonjudgmental fashion — attempting to remove […]

Building Accountability in Your Integration Business

Today, we’re talking about project accountability, or count-on-ability. Welcome to another episode of The Navigator, with Brad Malone, Managing Partner at Navigate Management Consulting, and Brad Dempsey, CEO of Solutions 360. Project accountability means that we all have our roles, and our responsibilities. In previous sessions we discussed the importance of telling the truth early […]

Best Practices for Managing Change Orders

Managing change orders is important, starting day one of every project. Imagine you have accounting records, and you know how much money you started with at the beginning of a project, and you know how much money you ended up with, but you have no way of knowing how you got from point A to […]

Aligning Behavior with Values and Ethics

Basic behavior is either the willful alignment to established standards, or the willful disobedience of those standards. In last week’s blog, we discussed the importance of distinguishing competence from behavior to maximize performance improvement. Today, we continue this conversation. Behavior manifests itself from the motivation behind how an employee does what he does once he’s […]

Communicate Assumptions and Risks to Create Common Sense

Common sense is when everybody around me agrees with my perception of reality, without my having to tell them. Working on hundreds of projects and training thousands of project managers, I’ve often wondered why so few people around me have common sense. Many times I’ve discovered their lack of common sense three-quarters of the way […]

What A Comprehensive Scope of Work Document Looks Like

Here is an outline of the major components of a comprehensive scope of work document In our recent blog post, Make Your Scope of Work Statements Stand Out, we talk about how good scope of work statements help establish boundaries and responsibilities. Today, Brad Malone, of Navigate Management Consulting, continues this discussion, describing what your […]