process improvement

What Happens When the Project Estimate Doesn’t Match Reality?

There is widespread belief in the integration industry, that the most important measure for a project manager is to be ‘on time and on budget,’ and that a good project manager will make it so. But this assumes that the estimate is accurate. Is this a familiar conversation in your integration business? “Well, our estimates […]

Customer Success Manager Is One of Solutions360’s Most Innovative Roles

Meet John Lyall, Customer Success Manager at Solutions360. The idea of a Customer Success Manager is a relatively new development, that is rapidly changing and evolving our customer relationships. John meets with Solutions360 customers to understand their needs and help them achieve their business goals. “I look to build strong value-added relationships with our customers […]

Does Everyone Understand the Purpose of Your Processes?

What is the purpose of your processes? And does everyone understand the value? If an integrator is engaging in an activity on a daily basis, people need to know why. Everyone should understand why processes are in place. Mature companies document and improve their processes incrementally — in a nonjudgmental fashion — attempting to remove […]

How Good Are You at Predicting the Past?

The better you are at predicting the future, the better decisions you will make. One of the things I like about The Economist magazine is that, unlike most publications at this time of year, it doesn’t simply forecast what lies ahead, but evaluates the forecasts made last year. Were their forecasts accurate or not? Were they based […]

Make Your Integration Business Stronger During Ups and Downs

There is no such thing as perfect, but that doesn’t mean you shouldn’t strive for incremental improvements. That’s what continuous improvement is all about.  It’s understanding that there is always room to better a process or structure and taking defined steps to recognize where improvements can be made and implementing and measuring these changes. The […]

Strategic Planning Pitfalls to Avoid

Tis the season! No, not the holiday season, although that will soon be here! For business owners and leaders, it’s time to reflect on the past year, examine the competitive landscape, explore possible initiatives and set goals. A good strategic planning process will help you: Align company goals with your company mission and vision, Define steps […]

Solutions360 Releases New Job Costing Survival Guide

Why Is Job Costing So Important in 2020? Over the last 20 years, Solutions360 has worked with hundreds of businesses to help apply technology that improves business process management and profitability. One of the most complicated issues that Solutions360 has encountered in the professional services space is the practice of proper job costing methods. Less […]

5 Actions Productive People Take That Most People Don’t

If you want to reach your goals, surround yourself with productive people. It will only be a matter of time before their good habits rub off on you. Two and a half years ago, I made a decision that would change the trajectory of my career: I challenged myself to get to know one new […]

Better Processes Equals Better Projects

When was the last time your integration business focused on process improvement? Process management is an exercise in efficiency – it is all about doing the correct things while minimizing waste. There are a lot of programs out there that address process standardization and improvement in more words than I’ll use — programs such as Lean, […]

Don’t Be a Cash-Blind Owner Part 3: Cash Burn Rate

This is the final installment in our blog series about cash flow management, and cash-blind owners. What are cash-blind owners, you wonder? Simply put, they are integration firm owners who are completely oblivious to the monthly cash flow activity of their business. To determine whether you fall into this category, you can ask yourself whether […]